Q. Which carrier shipment service types does ProPay audit?
A. We currently audit all commercial and residential domestic express, domestic ground, and international service types for both FedEx and UPS.

Q. What fees are involved for ProPay services?
A. Our fees come as a percentage of the savings that we are able to recover. There are no setup fees or monthly service fees. If we do not save you any money, there are no fees for our service.

Q. How much can we save by using ProPay?
A. Actual savings will depend on shipping volume, service type, and carrier rates. We are currently generating an average 2-5% savings for our clients.

Q. How often do you audit?
A. ProPay audits all carrier invoices and provides reporting to clients on a weekly basis.

Q. Will ProPay disclose customer information including shipping data?
A. Your shipping data is valuable. We will maintain strict confidentiality and guarantee that your information will not be sold or used for any purpose other than the auditing and reporting services we provide for you.

Q. Do ProPay services conflict with our current FedEx and UPS agreements?
A: No, both FedEx and UPS guarantee their services by offering a money back guarantee on all failed service shipments. Our services will not interfere with your carrier relationships nor will they affect your carrier rates.

Q. Do you audit all shipments on our accounts?
A. Yes, we audit all outbound, inbound, and third party shipments billed to your accounts.

Q. What distinguishes ProPay from your competitor services?
A. Parcel auditing is our niche in the industry and we have years of experience working direct with FedEx and UPS. We guarantee increased levels of savings and customer service over our competitors. Separately, we will match or beat any competitor service rate.